Terms & Conditions
Standard Terms and Conditions
JBM Leather recommends that you read all product information provided by JBM Leather such as FAQ, Warranty, Returns, Care for Product, Etc. By paying for your products, you are confirming that you accept all of our JBM Leather Terms & Conditions.
It is important that you understand that any Custom Made items cannot be returned due to order errors or change of mind. Please see Warranty and Returns sections.
This website is operated by JBM Leather. Throughout the site, the terms “we”, “us” and “our” refer to JBM Leather. JBM Leather offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.
Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.
Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
Our store is hosted on Squarespace. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
Our Payments are hosted by Stripe and Paypal. They provide us with the online payment platforms that allows use to sell our products and services to you
Warranty
At JBM Leather, we stand by the quality of our craftsmanship. Due to the ‘Unique’ nature of our products, we have a strict Warranty and Returns Policy.
JBM Leather offers a 12 Month Australian Warranty on the Manufacturing and Workmanship of our products. If you notice any manufacturing defects within the first 12 months of ownership, please contact us immediately and we will rectify any issues at our discretion. (Warranty is NOT valid outside of Australia).
Our 12 Month Warranty commences from the date of order/ purchase. Please refer to you order documentation for this date. If you cannot find your Warranty Commencement date, please contact us.
Please Note: 12 Month warranty ONLY applies to manufacturing defects. If your product does not comply with our warranty standards, JBM Leather takes no responsibility for damages. If you are returning an item to be repaired under warranty, please ensure that your product is delivered in the original packaging or in approved JBM Leather packaging. For more information on packaging, please contact us.
Please see a list below of all damages that are not covered by our JBM Leather Warranty.
Certain circumstances are beyond our control, Please note that we cannot be responsible for the following issues and they are NOT covered by our warranty:
All Zips, Clips, Binding and Straps are not covered by our warranty
Delays in Delivery of products once posted
Product mistreatment by customer:
Material damage caused by dragging over rough surfaces
Damage where sharp corners/edges rub material
Stretching of material where you hold or lift items
Stretching of material/seams/zips due to over filling and mistreatment
Damage where product may drag or catch on other objects
General wear and tear from use, including balding of hair on hides and Natural Patina of Leather.
Damage where other objects or people may rub against the product
Damages to other objects that come into contact with your product, including but not limited to clothing, furniture and upholstery.
Material damage due to sharp objects rubbing or penetrating material
Over straining/stretching of seams
Creasing or tears made by jamming fabric between objects.
Creasing or tears due to mistreatment
Staining from liquids, solvents and other chemical use
Staining from bodily fluids, including but not limited to blood and urine. (Also includes fluids from pets and animals.)
Material damage due to improper cleaning techniques and solutions
Any wear, tear, damage or staining from pets or animals
Damages caused by using product on an unclean item/surface.
Colour fading of materials.
Damage to materials due to exposure to weather. Including but not limited rain, Sun/UV exposure, extreme heat, fire, flooding, etc.
Shipping & Delivery
We offer FREE Standard Shipping Australia Wide via Australia Post.
JBM Leather is not responsible for any Delays, Damage, Issues or Inconveniences that may occur by the Postal Service.
Returns, Refunds & Change of Mind
In the event that you wish to return your product due to change of mind, you must first contact us. Products are to be returned in their original packaging or alternative packaging approved by JBM Leather. Return Postage is at the cost of the Customer. Products must be unused and in BRAND NEW – RE SALEABLE CONDITION for a Refund to be processed. Once a product is returned to us, if approved in the return’s inspection process, we will refund or exchange for the amount of your purchase. Please note that any items that are on Sale or Clearance are not able to be returned or refunded.
Custom made orders: We do not offer a returns policy on any of our customer made products. Once you have paid for your product, we are unable to amend, refund or cancel your order. By paying for your products, you hereby accept all of our Terms & Conditions.
If you wish to change your order after purchase, please contact us immediately. We can only amend your order before it gets to the dispatch stage; (or for custom order, before it gets to the production stage). For any order changes after this time, please see Returns Policy.
Order Delivery
Delivery System: - Once your order been processed, it will be handed on to the Postal Service. Please Note that JBM Leather is not responsible for the delivery service and any issues this may incur. You will be provided with an official Tracking Number for your parcel(s) once they begin delivery. All Parcels will require a ‘Signature on Delivery’. Estimated Postage Time may vary at the discretion of the Delivery Company. If you wish to purchase Insurance on your package, this will be an additional cost.
Lost Delivery: - If you believe that your order has been lost during delivery, please contact us immediately.
Caring for your product
We understand that sometimes accidents happen and something may get spilled on your product.
In most cases, a soft clean cloth will remove most spills on leather. In the event that you have spilled something on the Hair on Hide Product, we recommend using a damp (wrung out) soft cloth to gently wipe in the direction that the hair lays on your product.
Please do not wet your leather products as they may permanently stain
Do NOT Rub or Scrub your product while cleaning. ONLY use light gentle motions to ensure that you do not damage your product.
Please Note: JBM Leather does NOT recommend that you use any other cleaning techniques or solutions on your product, as it can damage the integrity of your material and will void your warranty. If you do use any other cleaning techniques or solutions, you must do so at your own risk.
Mistakes
Order Mistakes (Customer): - If an order is considered to contain mistakes that are due to errors made in the Ordering Process, they will not be covered by Factory Warranty. We recommend that you closely check your order details before paying your invoice. We also recommend closely checking all measurements and handwritten details as sometimes handwriting can be difficult to read and misunderstood. Once your invoice has been paid, this is taken as confirmation for your product order. This means, after your invoice is paid, we are unable to amend, refund or cancel your order, and you have agreed to JBM Leather Terms & Conditions.
Order Mistakes (Factory): - Sometimes mistakes happen. If you do receive any items by mistake in your order please let us know and we will arrange the best possible resolution of the issue. If you are missing items on your order, please contact us immediately and we will send you the correct, missing items as soon as possible.
Manufacturing Mistakes: - We take great pride in our work and always deliver products of our best quality. If you receive your order and you believe it contains manufacturer mistakes, do not use the item, Please contact us immediately and we will rectify the issue under our warranty conditions.
Items received not as described
If you receive an order that you believe is not as described, please contact us immediately.
If the product defects are at the fault of the manufacturer, please see our ‘Warranty’ section.
For any other product defects, please refer to our ‘Warranty’ and ‘Returns’ sections.
Refusal of Order
JBM Leather reserves the right to refuse an order for any reason. Please be aware that we are a small company with a big website, and from time to time some order requests are outside of our manufacturing range.
Email Confirmation
During the ordering process, you will need to make sure that you carefully read all aspects of correspondence about your order. If for any reason you believe details provided to be false or incorrect, please contact us immediately.
Products Reviews and Product Dispute
JBM Leather strives to offer the best products and service possible.
If for any reason you are unhappy about any part of your service or purchase, please contact us as soon as possible.
We do wish to have unhappy customers and would love the chance to resolve the matter to the best of our ability.
Privacy Policy
JBM Leather will only collect and use the details that you have provided for Delivery Purposes.
We use secure Third-Party Payment options, including Stripe and Paypal, which means that we do not have access to your payment data. Any information and details that you provide via these payment options will be in accordance with their individual Terms of Service and Privacy Policies, therefore JBM Leather cannot be help liable for any breaches, discrepancies or issues that may occur via these services. In the event that you notice an issue with payments, please contact us immediately. If you wish to view the Terms of Service or Privacy Policies of these services, please visit their website.
Terms of Service
1 - Online Store Items
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
You must not transmit any worms or viruses or any code of a destructive nature.
A breach or violation of any of the Terms will result in an immediate termination of your Services.
2 - General Condition
We reserve the right to refuse service to anyone for any reason at any time.
You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.
3 - Accuracy, Completeness and Timeliness of Information
We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.
This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.
4 - Modifications to the Service, Products and Prices
Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service or product.
5 - Products or Services
Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.
We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate.
We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.
We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.
6 - Accuracy of Billing and Account Information
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.
You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.
For more detail, please review our Returns Policy.
7 - Optional Tools
We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.
You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).
We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.
8 - Third-Party Links
Certain content, products and services available via our Service may include materials from third-parties.
Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.
We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.
9 - User Comments, Feedback and Other Submissions
If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.
We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.
You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.
10 - Personal Information
Your submission of personal information through the store is governed by our Privacy Policy. To view our Privacy Policy.
11 - Errors, Inaccuracies and Omissions
Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.
12 - Prohibited Uses
In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.
13 - Disclaimer of Warranties; Limitation of Liability
We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.
We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.
You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.
You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
In no case shall JBM Leather our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.
14 - Indemnification
You agree to indemnify, defend and hold harmless JBM Leather and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.
15 - Severability
In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.
16 - Termination
The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.
These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.
If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).
17 - Entire Agreement
The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.
18 - Governing Law
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of Victoria, Australia.
19 - Changes to Terms of Service / Terms & Conditions
You can review the most current version of the Terms of Service at any time at this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.
20 - SMS Marketing
Text Marketing and notifications:
By entering your phone number in the checkout and initializing a purchase, subscribing via our subscription form or a keyword, you agree that we may send you text notifications (for your order, including abandoned cart reminders) and text marketing offers. Text marketing messages will not exceed 8 a month. You acknowledge that consent is not a condition for any purchase.
If you wish to unsubscribe from receiving text marketing messages and notifications reply with STOP to any mobile message sent from us or use the unsubscribe link we provided you within any of our messages. You understand and agree that alternative methods of opting out, such as using alternative words or requests will not be accounted as a reasonable means of opting out. Message and data rates may apply.
For any questions please text HELP to the number you received the messages from. You can also contact us for more information. If you wish to opt out please follow the procedures above.”
21 - Contact Information
Questions about the Terms of Service should be sent to us at jbmleatherau@gmail.com